Installation Support Agent

Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands. 

Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards.

• Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
• Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
• Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.
• Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.
• Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.
• Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.
• Document installation activities and ensure all systems are correctly set up and activated. 
• Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.

• Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
• Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
• Highly organized and able to manage multiple installations and tasks at the same time.
• Structured and solution oriented approach to problem solving.
• Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
• Comfortable working in a fast growing environment where priorities can evolve quickly.
• Positive, hands on attitude and willingness to support the team wherever needed.

• you have some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.
• you have experience in operations, logistics coordination, technical support, or customer facing roles is a plus.
• a basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed
• are fluent in Dutch