People Operations Partner

Permanent employee, Full-time · London

About the job

Location: London Head Office, W12 7FR (5 days in the office a week)
Reporting to: Head of HR, UK

The People Operations Partner supports the day-to-day delivery of HR processes across the UK business.

Working closely with the Head of HR and the wider People team, the role ensures employee lifecycle processes run smoothly, documentation remains accurate, and managers receive practical support when navigating HR procedures.

This is a hands-on operational role suited to someone who enjoys structure, organisation and improving processes in a fast-growing environment.

What you'll do

To support the smooth running of people operations across the UK business, ensuring employee lifecycle processes, documentation and systems are managed accurately and consistently.

Employee Lifecycle Support

Support key stages of the employee lifecycle including onboarding, probation management, role changes and offboarding.
Ensure employee documentation and records are maintained accurately.
Support onboarding processes for new employees joining the business.
Track probation timelines and remind managers to complete required reviews.

HR Operations

Support the delivery of core HR processes across the business.
Maintain HR documentation and ensure records are kept up to date.
Ensure internal HR procedures are followed consistently.
Assist in improving and organising HR operational processes over time.

HR Systems

Maintain employee records within the HR system (e.g. Personio).
Ensure employee data is accurate and up to date.
Support managers with system-related queries when required.

Manager & Employee Support

Provide practical guidance to managers on HR processes and documentation requirements.
Support managers in understanding internal policies and procedures.
Respond to employee queries relating to HR processes.

Payroll Coordination

Support the monthly payroll process by ensuring employee data changes are recorded correctly.
Work with Finance and payroll providers to ensure payroll information is accurate

Compliance & Documentation

Maintain clear and accurate HR documentation.
Support the application of HR policies and procedures across the business.
Assist with maintaining compliance with UK employment legislation.

Who you are

Experience in HR Operations, HR Administration or HR Generalist roles.
Strong organisational skills and attention to detail.
Comfortable working in a fast-paced environment.
Experience using HR systems (such as Personio, HiBob or similar).
Confident communicating with managers and employees.
Pragmatic, organised and solutions-focused.

Apply for this job

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.600 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of merchants together!