• Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
• Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
• Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.
• Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.
• Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.
• Document installation activities and ensure all systems are correctly set up and activated. 
• Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.

• Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
• Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
• Highly organized and able to manage multiple installations and tasks at the same time.
• Structured and solution oriented approach to problem solving.
• Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
• Comfortable working in a fast growing environment where priorities can evolve quickly.
• Positive, hands on attitude and willingness to support the team wherever needed.

Our Values

At Flatpay, how we work matters as much as what we achieve.

Happy Humans – We bring energy to our work and create teams people enjoy being part of.

No Assholes – We perform at a high level while treating colleagues and customers with respect.

It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.

Start With No – We challenge ideas, think commercially and focus on what truly creates value.

Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.

The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

• Some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.
• Experience in operations, logistics coordination, technical support, or customer facing roles is a plus.
• Basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed
• Fluent in English

Hiring Process

1. Application Review– Our Talent Team reviews your CV to assess experience and potential fit.
2. AI Screening –complete a short AI assisted assessment to show case your communication and sales potential (every assessment is listened to by a real person)
3. Assessment Day–joinus at our White City office for an on-site assessment day to meet the team.
4. Offer– Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.