About the job

Flatpay is on a mission to simplify and support how small businesses operate. As we continue expanding our product offering in Europe, we are looking for a Product Specialist to join us in ensuring our products are ready for the Dutch market - both in function and experience.

As a Product Specialist, you will help bridge the gap between product development and the reality on the ground. You’ll work closely with teams in Product, Sales, Support, Operations, and Engineering - collaborating across teams while staying deeply rooted in your local market.

This is a practical, hands-on role where you’ll be close to the product and even closer to the users. You’ll be involved in setting up systems, reviewing customer feedback, observing merchant behavior, and helping roll out new features. You’ll play a direct role in shaping our success in the Netherlands.

What you'll do

In Your First 30 Days

Complete onboarding in Denmark and meet your product team peers
Explore and test Flatpay’s POS and Pay solutions
Build a strong understanding of how our products are used today
Get introduced to Sales, Ops, and Support teams in the Netherlands

In Your First 60 Days

Set up demo environments and test real-life scenarios
Start internal feedback loops with Sales and Ops
Begin documenting market-specific feedback
Share your first internal product update

Ongoing Responsibilities

Act as the local point of contact for product questions
Support with triaging bugs and product feedback
Document and share observations from customer visits
Prepare materials for internal knowledge sharing
Help shape product decisions based on real merchant experience

Who you are

Fluent in Dutch and English
Collaborative, curious, and self-driven
Strong communicator and problem solver
Digitally literate and comfortable with testing new tools
Motivated to work across teams and markets
Passion for making an impact

Requirements

Experience working with digital tools (Slack, Notion, Office, etc.)
Comfortable learning and teaching tools or systems
Reliable, hands-on, and structured
Willing to travel for onboarding and collaboration (e.g. Danish HQ, team offsites)

Nice to Have

Background in product, support, or sales enablement
Experience in retail, hospitality, or small business environments
Interest in point-of-sale systems or payment solutions

Why Flatpay?

Work in an international, cross-functional product environment
Take ownership of your market and grow into the role
Contribute to product development with real user insights
Be part of a company that values clarity, accountability, and teamwork

How to Apply

Please send us your CV and a few lines about your interest in the role. We value perspective, motivation, good communication, as well as the right chemistry and drive.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Tody, we are one of the fastest-growing fintech companies in the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.500 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of 7 million European merchants together!

Product Specialist

Permanent employee, Full-time · Amsterdam