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Product Enablement Specialist (UK) 

Permanent employee, Full-time · London
About the job


As a Product Specialist, you will help bridge the gap between product development and the reality on the ground. You’ll work closely with teams in Product, Sales, Support, Operations, and Engineering - collaborating across teams while staying deeply rooted in your local market. 

 

This is a practical, hands-on role where you’ll be close to the product and even closer to the users. You’ll be involved in setting up systems, reviewing customer feedback, observing merchant behaviour, and helping roll out new features. You’ll play a direct role in shaping our success in the UK. 

What you'll do

 In Your First 30 Days 

  • Complete onboarding in Denmark and meet your product team peers
  • Explore and test Flatpay’s POS and Pay solutions
  • Build a strong understanding of how our products are used today
  • Get introduced to Sales, Ops, and Support teams in the UK

 

In Your First 60 Days 

  • Set up demo environments and test real-life scenarios
  • Start internal feedback loops with Sales and Ops
  • Begin documenting market-specific feedback
  • Share your first internal product update

 

Ongoing Responsibilities 

  • Act as the local point of contact for product questions
  • Support with triaging bugs and product feedback
  • Document and share observations from customer visits
  • Prepare materials for internal knowledge sharing
  • Help shape product decisions based on real merchant experience

Requirements 

  • Experience working with digital tools (Slack, Notion, Office, etc.)
  • Comfortable learning and teaching tools or systems
  • Reliable, hands-on, and structured
  • Willing to travel for onboarding and collaboration (e.g. Danish HQ, team offsites)

 

Nice to Have 

  • Background in product, support, or sales enablement
  • Experience in retail, hospitality, or small business environments
  • Interest in point-of-sale systems or payment solutions
Who you are
  • Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here. 

  

  • Humble - We only work with people we like and once you join it’ll be your job to maintain that. You’re kind, low ego and people love working with you. 

  

  • Smart - Smart isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.   
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About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. 

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +1000 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. 


Let's shape the future of 7 million European merchants together!

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